Supervisor, Physical Damage at The General in Nashville, Tennessee
The GeneralNashville, Tennessee
Supervisor, Physical Damage (Open to Remote)
Location: Nashville, TN We're looking for the best talent to help The General(R) to bring quality insurance to people who need it the most.
Job Description and
Job ResponsibilitiesManages department to ensure specified goals and objectives are met. Performs supervisory duties for appraisal staff and assists Physical Damage Manager with supervisory duties for desk audit staff including interviewing, hiring, preparing staffing plans, scheduling, attendance tracking, time-off approvals, conflict resolution, corrective counseling and terminations. Defines goals and objectives for Appraisal and Desk Audit staff, including annual performance appraisals. Conducts random reinspections on appraisals written by staff Appraisers, Independent Appraisers and DRP shops. Provides technical assistance to staff to resolve physical damage problems that may arise. Prepares monthly reports for productivity, service time, appraisal averages and reinspection results. Resolves inquiry calls from customers. Handles escalated issues and complaints regarding Independent Appraisers and DRP Shops. Conducts random desk audits of DRP shops and Independent Appraisal Firms. Performs other duties as assigned.
RequirementsRequires 5+ years experience as a Senior Staff Appraiser.
Experience with an Electronic Estimating System (i.e.
CCC, ADP, Mitchell), and Microsoft Office required (Word, Windows, and Excel)Position requires the ability to perform basic math calculations (addition, subtraction, multiplication, and division) as well as the calculation of averages and percentages.
EducationRequirements High School Diploma or Equivalent Required.
Must have a valid Driver's License
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