Learning Development Specialist at Apex Systems in Washington, OH

Apex Systems

๐Ÿ“Œ Washington, OH
๐Ÿ•‘ January 19, 2021
๐Ÿท๏ธ Other
๐Ÿท๏ธ ERP software
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Learning Development Specialist

Learning Development Specialist If interested please send a copy of your resume to Katie Roupas at kroupasapexsystems.com45 % Training Key

Requirements

Deliver software, cybersecurity and process trainings to users by delivering virtual instructor led trainings and instructor led.
Ability to manage a classroom virtually and in person.
Develop a schedule to assess training needs.
Create training strategies, initiatives and materials.
Test and review created materials.
Instruct employee training and onboarding of new and existing employees.
Conduct training through new materials.
Good interpersonal skills and communication with all levels of management.
Organized and able to manage multiple projects within strict timelines.
Nice to HaveCoach Service Desk personnel, guiding, teaching and implementing best business practices, including refresher trainings.
Experience with delivering IT systems training to a large audience.
Experience in using blended learning techniques for on-site and virtual trainings.
Technical Requirements.
Experience with O365, Adobe, mobile device apps and other technical trainings30 % Instructional Systems DesignerKey

Requirements

Ability to communicate/translate complex technical systems and concepts to non-technical users using clear, simple language, graphics, and engaging activities.
Work with SMEs to conduct needs analysis to define learning objectives for several technology-supported, hybrid, and instructor-led courses.
Knowledge of learning theories and instructional design models.
Ability to create engaging learning activities and compelling course content that enhances retention and knowledge transfer.
Create a course/curriculum using the ADDIE methodology, adult learning theories and instructional design techniques.
Review documents using technical writing strategies and techniques.
Nice to Have 2-3 years of eLearning experience using Captivate.
Access to library of design templates and ISD design and development templates.
Knowledge of Agile instructional design approach.
Designs and develops methods, including surveys, for assessing and evaluating training effectiveness and sets up evaluation measures.
Experience with turning data into infographics presentation.
Technical

Requirements

Demonstrated proficiency in one or more of the following tools: Captivate, SnagIT and other additional design tools10% Quality AssuranceKey Requirements.
Respond to customer surveys about unsatisfactory service.
Conduct monthly meetings with leadership to identify performance trends, improvements and quality recommendations.
Lead process improvement activities and be able to recommend future trainings, knowledge articles or other reference documents to support performance goals.
Develop and maintain incident/problem management SOPs and components aid in monitoring the following attributes of solution and service delivery: Consistent and accurate resolutions.
Excellent customer services.
Accurate documentation.
Conduct quality checks on incidents to ensure timely resolutions of problems according to SLAsReview and research any disconnections between reference documents and day-to-day technical / workflow resolutions.
Nice to Have Ability to create quality reports and present to leadership on trends using infographics2 - 4 years analyzing process and procedures and mitigating risks2 - 4 years working in service desk environment.
Technical Requirements.
Ability to working a ticket / customer service system15% Administrative

Responsibilities

Key Requirements.
Address and close out all service tickets (New Hire, Training, Service Request and Knowledge Articles) using the Remedy system.
Update and adjust New Hire training registration process while working with the service manager and various IT point of contracts to ensure a great new hire experience.
Manage training request process following the Training Request Process with the ability to get request approved and prioritized. Provide access/disable uses to various application accounts.
Ability to coordinate training logistics with the designate parties.
Prepare executive level reports using infographics about various topics.
Ability to multitask, prioritize and complete multiple assignments.
Nice to Have3 -5 years analyzing and organizing technical data.
Experience coordinating SME meetings and training events.
Agile certification.
EEO Employer.
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservicesapexsystemsinc.com or 844-463-6178.

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Job Expires: February 18, 2021

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