IT Technical Account Manager - Remote / Telecommute
Job Title IT Technical Account Manager
- Remote Telecommute Job Location Atlanta, GA Job Type Full Time Perm Direct Hire Job Description The client is an innovative, intent-driven company that believes in building the future and the client is looking for growth-minded, unconventional thinkers, developers, and builders to join the team.
RequirementsThe candidate can operate in a fast-paced, dynamic environment. The candidate can build partnerships that move our business forward. The candidate builds code that is simple, understandable, and clean. The candidate sees feedback or failure as motivation to learn and to grow. The candidate believes data-driven decision making is the norm. The candidate relates to our core principles (link) and wants to work with Conversational AI experts. The client is looking for a dedicated, ambitious, and self-driven Technical Account Manager. The candidate will work closely with our customers, build relationships with them and help them achieve their technical goals, and overcome technical challenges. Duties and
ResponsibilitiesAssist customersrsquo technical requests and take care of any technical issues, responsible for all customer engagements from initiation to resolution through ensuring progress by SLA and escalation. Build strong customer relationships, especially with key customer stakeholders and sponsors. Always strive to provide an exceptional customer experience. Manage customer expectations and lead them to customer satisfaction. Make sure all deliverables are on time, on quality, and fulfill customersrsquo requirements. Keep track of key account support metrics. Take initiatives in identifying growth opportunities. Provide constant transparency to an open engagement statusprogress while communicating progress to both internal and external stakeholders. Pre Post-release deployment management. Customer Advocacy. Known Limitations Management. Requirements and
QualificationsA proven track record of Technical Account Management or other relevant experience for a SaaS or web company. Experience in managing multiple stakeholders and projects.
A listener who is customer-oriented and attentive to their needs. Critical thinker and problem-solving skills. Good understanding of web technologies and the associated support teamsprocesses. Team player with the ability to work with multiple stakeholders and cross-organizational efforts with a number of different virtual teams concurrently. Good time-management skills. Great interpersonal and communication skills.
BScBA degree or equivalent. Experience in using software for sales management such as Salesforce, etc. Ability to work under pressure and to tight deadlines. Availability for off-hours escalations. Due to the nature of the job the candidate should be able to travel to customer sites as required (up to 15).