Inbound Retention Specialist at Gannett Co. in Louisville, KY

Gannett Co.

Louisville, KY
October 21, 2020
Apply You will be redirected to Gannett Co.'s preferred application process.

Remote Inbound Retention Specialist

Gannett Co., Inc. (NYSE: GCI) is an innovative, digitally focused media and marketing solutions company committed to strengthening communities across our network. With an unmatched reach at the national and local level, Gannett touches the lives of nearly 140 million people monthly with our Pulitzer
- Prize winning content, consumer experiences and benefits, and advertiser products and services. Gannett brands include the USA TODAY and more than 260 daily local newspaper brands, digital marketing services companies Reach.
Local, Word.
Stream, and Thrive.
Hive and U.K. media company Newsquest. There's never been a better time to join our talented team. Visit Gannett.com/Careers to learn more about our opportunities, and visit Gannett Privacy Policy to understand our privacy policy.

Remote Inbound Retention Specialist

At Gannett we are passionate about the communities we serve. We have one mission, to ensure our award-winning products paired with unmatched delivery foster deep and vital connections among our communities and the world around them. The Inbound Retention Specialist will care for at risk subscribers, listening to their questions and concerns. The specialist will be expected to work remotely from home and align products and services as solutions that provide positive outcomes for subscribers in the USA TODAY NETWORK

Responsibilities

  • Retaining print and digital subscriptions as part of an inbound retention queue

  • Counseling and advising subscribers on products that best align with their needs

  • Satisfy customer needs with professionalism and integrity

Qualifications

  • High School Diploma or equivalent

  • Ability to work a flexible schedule, including some weekends and holidays

  • Demonstrate the ability to build rapport in a short amount of time

  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience

  • Demonstrate ability to independently troubleshoot home office equipment and internet connectivity issues

Independent decision maker

  • Dependable and punctual

Passionate about our customers, product, and the communities we serve

Compensation

  • Hourly pay plus competitive incentive plan for positive KPI performance

Benefits include medical, dental, vision, 401k, life, and disability

  • Paid vacation and holidays

  • Tuition reimbursement

  • Product discounts

Gannett Co., Inc. is a proud equal opportunity employer. We are a drug free, EE
O employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status.

Other details

  • Job Family Customer/Consumer Service
  • Job Function Consumer
  • Pay Type Hourly
  • Louisville, KY, USA
Apply You will be redirected to Gannett Co.'s preferred application process.
Job Expires: November 20, 2020

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