Customer Care Representatives at Kelly in Louisville, Kentucky

Kelly

Louisville, Kentucky
October 20, 2020
Apply You will be redirected to Kelly's preferred application process.

Customer Care Representatives - Louisville, KY (Work from home to start)

Customer Care Representatives
- Louisville, KY We are seeking multiple Customer Care Representatives (Customer Service Rep) for a large Fortune 500 healthcare insurance company located in Louisville. Title: Customer Care Representative
Location: Louisville (40223) Hours: shift will be scheduled within the hours of M-F 8am
- 8pm Pay: $16.00/hr. Type: 10/26/2020 to 02/26/2021

Job Description

Call center environment, receiving calls form member/providers regarding medical benefits, enrollment, and eligibility. Answer questions about member plans, explain benefits, solve claim concerns, and help find healthcare providers. Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.

Job Responsibilities

Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

Job Requirements

HS diploma or equivalent 3 years experience in an automated customer service environment Apply now for immediate consideration Please do not contact your local Kelly branch office as they are not filling these positions.
CB2020 Why Kelly ?
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work"just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined. About Kelly At Kelly , we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. KellyGTS

Apply You will be redirected to Kelly's preferred application process.
Job Expires: November 19, 2020

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