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Technical Service Coordinator

South Portland, ME Thrive Operations LLC Sep, 19 Assign new tickets to the appropriate engineering resources Reassign tickets based on priority SLAs Provide engineer queue management based on capacity and skillset Provide daily MSP reports as requested by MSP Supervisor Provide daily MSP roster as requested by MSP supervisor Handle overflow for incoming call queue on an as-needed basis Create new tickets for overflow on an as-needed basis Identify variable billing request and seek approval by MSP Supervisor Provide daily ticket transfer communications between day shift and night shifts Provide Customer Service when required based on service Handle technician level service request on an as needed basis See more

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