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Technical Writer

Menlo Park, CA HCL America Aug, 05

Technical Writer Menlo park, CA Primary Skills Technical Writing, Process Flows, Training Content Design and Development, Wiki, Video Creation, Articulate Storyline Job Description experience in Technical Writing, including creation of different types of content, including user guides, quick reference manuals and Wikis (Must have) Minimum 2 years of experience in instructional design of training content, including design and development of interactive content authoring tools, including Articulate Storyline, Adobe Captivate (Nice to have) 2-5 years of Experience documenting and creating process flows of complex IT systems and applications Experience in technical writing of software and system upgrades Should be well versed in understanding key touchpoints to extract ldquohowrdquo ldquowhatrdquo needed for documenting workflows Should have extensive experience in Wiki content creation (must have), video creation (nice to have) Should be familiar with standard IT industry terminology such as storage, database, server, architecture Familiar with basic end to end project management life cycle to manage deliverables Manage updates and revisions to technical content Co-ordinate with cross functional stakeholders to gather information and document test procedures Write requirement documents that will be shared with remote teams for understanding the scope and scheduling baseline of deliverables Working experience and sound knowledge of video documentation tools such as Camtasia Knowledge of word processing authoring tools, such as MS Office

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