Supervisor Β» FREEDOM COMMUNICATIONS INC

Supervisor at FREEDOM COMMUNICATIONS INC in Fishers, IN

πŸ“Œ Fishers 🏷️ Other πŸ•‘ 2021-07-30
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Loss Mit Closing Supervisor

Position Description

Supervises daily operation of the Loss Mitigation department, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations. Reviews loss mitigation transactions for approval or denial to ensure consistency, accuracy, and quality within department. Identifies trends and develops process improvements and system enhancements to improve department's effectiveness. Receives and resolves customer complaints.
Performs duties related to staff development such as performance evaluations, disciplining employees, and training. Compiles data and generates ad-hoc reporting for Manager. Provides monthly summary to Manager on departmental performance objectives. Maintains up-to-date knowledge, understanding and documentation of required State, Federal, CFPB, Investor, and PMI guidelines related to regarding loan modifications, short sale, and deed in lieu. Ensures regular and timely communication of required process changes to all areas of the Credit Solutions department. Sets production and service goals for direct reports. Directs the performance of the staff through effective coaching, training and performance appraisals to achieve established goals and service levels. Develops and analyzes management reports for the purpose to ensure all production and quality goals are meet. Serves as subject matter expert and escalation point for staff and members regarding loan modifications, short sale, and deed in lieu. All other duties as assigned Supervisory

Responsibilities

Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Education and/or

Experience

Bachelor's degree (B.A.) from four-year College or University or equivalent work experience. Three to five years of experience in a Collections/Loss Mitigation related position, preferably in a Financial Services environment, or an equivalent combination of education and experience.#CB#LI-EE1

View Application

You will be redirected to FREEDOM COMMUNICATIONS INC's preferred application process.

You will be redirected to FREEDOM COMMUNICATIONS INC's preferred application process.

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