Sr. Patient Care Coordinator - 2pm-11pm (Sat & Sun) at Landmark Health in Columbus, OH

Landmark Health

๐Ÿ“Œ Columbus, OH
๐Ÿ•‘ November 22, 2020
๐Ÿท๏ธ PART TIME
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Sr. Patient Care Coordinator - Part Time 2pm-11pm (Sat & Sun)

Overview
The Patient Care Coordinator II is responsible for market reporting, Triage assignments, incoming and outbound calls, agent adherence, answering service calls and act as a SME for the PCC and APP team. The Patient Care Coordinator II will also assist the Team Lead, Supervisor and Manager with managing productivity, agent daily goal adherence and other task as assigned. Position can be located in any of the following states:
AR, CA, KS, KY, LA, MA, MS, MO, NY, NC, OH, OR, PA, RI, WA

Responsibilities

Provide superlative and empathetic telephonic customer service for Landmark patients Create and distribute reports for internal business partners Actively listen and probe patients in a professional and timely manner to understand and evaluate patients need, specifically whether the need is clinical or administrative Warm-transfer calls to Landmark clinical staff for clinically escalated situations Communicate and collaborate with members of the Landmark interdisciplinary team Utilize critical thinking and effective communications to help connect the value of the Landmark program to patients in need of more information Document non-emergent patient interactions across Landmarks various communication methods Manage the scheduling process for patients wanting to schedule new visits or reschedule existing ones Ad hoc administrative tasks as assigned.

Qualifications

High School graduate or GED equivalent Experience with escalated customer service issue resolution Windows-based computer skills Proficiency in Microsoft Office; Excel a plus 2 years or more experience in a Call Center environment, preferable in a Lead position Health Care

Experience

Preferred Must reside within 60 miles of a Landmark facility
Job Locations US-Remote.
Posted Date 12 hours ago (11/12/2020 11:20 AM)Category Clinical Call TeamType Regular Part-Time
Job ID 2020-4701

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Job Expires: December 22, 2020

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