Specialist Β» UnitedHealth Group

Specialist at UnitedHealth Group in Eden Prairie, MN

πŸ“Œ Eden Prairie 🏷️ Other πŸ•‘ 2021-08-04
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Sr. User Experience Specialist - Telecommute

Optum is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference?
Make yourself at home with us and start doing your life's best work.(sm) Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, United.
Health Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make United.
Health Group a Fortune 5 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. As a Senior User

Experience

Specialist (Salesforce) within the Growth Technologies and System team, you'll be responsible for the development and delivery of training related to salesforce.com functionality, ensuring the training needs of all users are met. You will support salesforce users one-on-on, providing guidance on functionality and processes. You will work with salesforce project teams to support the design and development of functionality and advise on user experience issues, as well as socialize and train on system enhancements.

Primary Responsibilities

Act as a liaison between the growth technology team and the users of Salesforce.com to align user needs with system development Manage day-to-day Salesforce.com user requests, including (but not limited to) resolution of systems issues, one-on-one training needs, and troubleshooting Work with Business Analysts, field users, system developers, and business partners to resolve user requests Demonstrate understanding of Salesforce.com and business processes to optimize facilitation, as needed Educate system users and help developers understand the business impact of technical decisions Demonstrate ability to remain calm and act professionally when trouble shooting user issues Collaborate with internal stakeholders to identify applicable business needs and functionality to be addressed in training Prepare for and support effective facilitation and delivery of both in person and virtual training sessions Record and edit training videos Adapt to the learning styles of the audience during the facilitation process (e.g., apply principles of adult learning, guide participant discussions to drive learning) Ensure that learners understand how learning content applies to their job role/function and the achievement of their business goals Provide post-training support to learners, as needed (e.g., outstanding questions/issues, parking lot items, unmet expectations, additional copies of learning materials, on-the job support) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

High School Diploma or GED 4 years of experience developing and delivering training Proficient with Microsoft Excel (importing data into excel spreadsheets, sort and filter), Power.
Point (creating and editing slides) and Outlook (email and calendar)

Preferred Qualifications

Bachelor's Degree 1 years of professional experience with Salesforce.com Professional experience and high level of comfort communicating directly with clients and end users both in person and via virtual formats (email, WebEx, etc.) Experience in Agile development methodology/Scrum Experience leading Salesforce.com training, both virtual and in person Experience with driving user adoption of a system Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the United.
Health Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) All Telecommuters will be required to adhere to United.
Health Group's Telecommuter Policy. Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, United.
Health Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with United.
Health Group, you'll find a far-reaching choice of benefits and incentives Diversity creates a healthier atmosphere: United.
Health Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. United.
Health Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Technology Training, User Support, Salesforce.com, SCRUM, Agile, distributed technologies, SFDC, Salt Lake, Utah, UT, Minnetonka, MN, Minnesota, Telecommute, Remote, Work from Home

View Application

You will be redirected to UnitedHealth Group's preferred application process.

You will be redirected to UnitedHealth Group's preferred application process.

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