Senior Implementation Ld (job family)
Description SHIFT: Day JobSCHEDULE: Full-time
Your Talent. Our Vision. At Anthem, Inc., it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company. Internal job title: Implementation Coordinator/Implementation Coord Ld/Senior Implementation Ld
Location: United States
- nearest Anthem office or remote
Responsible for managing the implementation process for new National Account Clients or leading the implementation of an end to end process for new accounts of 500+ and monitoring renewals for key groups as agreed upon between Operations and Sales, re-implementation and termination process for complex renewal Accounts, and interfacing with Account Management teams. Primary duties may include, but are not limited to:+ Project manages new case implementation activities and serves as a liaison between the Account Management team, Sales team, Sales Support and customers.+ Ensures completion of all critical deliverables from multiple disciplines to assure timely and accurate implementation of our customers' benefit plans.+ Accountable for the accuracy, timeliness, and completeness of the implementation process.+ Develops effective relationships with existing new accounts and internal departments, such as Sales Support Services, Operations, Sales, and Underwriting.+ Works with Director, Account Management Services on tracking, monitoring, and reporting progress of all functional areas throughout the implementation process.+ Helps to develop tools and best practices necessary to improve installations+ Provides on-going root cause analysis+ Identifies opportunities for process improvement.+ Acts as primary contact/liaison between customers to resolve issues related to implementation plan design and customer deliverables.+ Supports Sales and Sales Support teams in developing prospects and responding to RFPs and actively participates in finalist meetings.+ Leads corporate projects as assigned, develops and implements tracking mechanisms and tools for account implementation. + Manages client implementation kickoff meetings and internal and external implementation status meetings. + Maintains necessary documents (i.e. action items/issue logs, project plans, decision and deliverable documents. + Oversees implementation project plan across various groups within the organization (Sales, Operations, Underwriting, Finance, IT, Specialty (HMC, Dental, L&D, Vision, NextRx, and Conexis), Medical Management, and Group Medicare.+ Works directly with groups and /or consultants to define benefits, group structure, reporting and other implementation requirements. + Submits change requests and specific requirements during implementation, renewals and/or benefit change.+ Translates technical information into laypersons terms and vice-a-versa for customers. Qualifications + Requires BA/BS degree in related field; 8+ years exp in health insurance field; or any combination of education and experience which would provide an equivalent background. + Project Management Professional (PMP) designation and State licensure to sell health benefits is strongly preferred.+ Ability to travel as needed.+ Project leadership skills preferred.+ Project Management Professional (PMP) designation and State licensure to sell health benefits is strongly preferred.+ Excellent communication and interpersonal skills.+ Strong planning and organization skills.+ Advanced software skills in MS Word, Excel, Lotus Notes and MS Project preferred
Implementation Coord Ld+ Requires B.S. degree in related field;5-8 years exp in health insurance field;or any combination of education and experience which would provide an equivalent background. Project Management Professional (PMP) designation and State licensure to sell health benefits is strongly preferred. Ability to travel as needed. Implementation Coordinator+ Requires a BA/BS; 3 years of related experience; or any combination of education and experience, which would provide an equivalent background. Advanced degree preferred. Ability to travel and work additional hours maybe required. Anthem, Inc. is ranked as one of America's Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.