Seasonal Customer Service Representative at Advise Insurance Agency in Scottsdale, AZ

Advise Insurance Agency
September 16, 2020
Scottsdale, AZ
Job Type


Apply You will be redirected to Advise Insurance Agency's preferred application process.

REMOTE - Seasonal Customer Service Representative (Scottsdale)

Corporate Company Name: Bloom Insurance Company Name: Advise Insurance Job Title:
- Seasonal Customer Service Representative Reports to:
FMO Telesales Manager Department/Team: Advise Sales Pay: $12.00 per hour
Advise is a Medicare focused insurance agency that serves as a trusted advisor to seniors seeking to understand their Medicare insurance options and enroll in the best health plan for their needs. Advise simplifies the Medicare insurance experience for both patients and physicians and empowers seniors to make confident decisions regarding their Medicare insurance. With the partnership of our parent company, Bloom Insurance, we are growing, and we are transforming the healthcare industry through our sales automation technology and education, ensuring doctors are free to deliver the care seniors deserve. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where hard work is recognized. We are looking for talented, passionate people to help shape the future of our company. Recommended: Wired connectionAt least 15 mbps of download bandwidth
Satellite internet is not supported or allowedPCWindows 10Intel i3 or Ryzen 3 CPU4 GB of RAMWebcam
Antivirus software: Configured for either real time scans or twice daily scans
Configured for automated virus pattern updates occurring no less than every 24 hours
Recommended: Dual monitors Zoom installed for remote assistanceMacOS X Catalina or newe
Intel i34GB of RAMWebcam
Microsoft Remote Desktop client installed
Antivirus software: Configured for either real time scans or twice daily scans
Configured for automated virus pattern updates occurring no less than every 24 hours
Zoom installed for remote assistance
Chromebook / ChromeOSNot supporte
LinuxNot supported Evidence will be required for all of the items except anything that is marked as "Recommended". We will provide steps as much as we reasonably can to help get that information. Purpose and Objective Our Seasonal Customer Service Representatives (SCSRs) address customer service issues, create seminar and individual appointments, triage situations or qualify callers on eligibility before transferring to a Licensed Agent.
SCSRs place outbound calls to physician group patients to offer appointment assistance and may accept inbound calls for appointment setting or other customer service functions as well. Primary work hours will be 10:00 A.M.
- 8:00 P.M. MST
- Monday
- Friday. Essential Functions (Primary) Day to day functions could include the following: Place outbound prospecting calls for patient and/or client outreach
Function as the first point of contact for our clients
Field inbound calls in a courteous and respectful manner
Escalate unresolved issues to the next level of support
Document problems in a detailed fashion and reroute them to the next level of support
Work within established performance metrics
Uphold Advise quality and compliance standards and "Do No Harm"Exhibit excellent attendance, along with consistent dependability and flexibility in the workplace Education/Skills The following are required to perform the essential functions of the job: High school diploma or GEDA respectful tone and professional demeanor
Prior sales or customer service skills preferred
A performance-driven mindset
A solutions-minded team player
Positive can-do attitudeAn ethical approach to sales
Excellent verbal and written communication skills Physical Demands While performing the duties of this job, the employee may be required to sit for long periods of time, talk and hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. Work Environment During on-site training, this job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The noise level in the work environment is usually moderate. This position will work from home after training and may also attend training from home. At Advise, we care about people
- and that includes our employees. We know our employees are key to our success and the success of our clients. We offer an engaging, supportive work environment, great benefits, and the opportunity to build the career you always wanted. Advise is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status. Associated topics: cashier, client, courtesy, customer, customer experience representative, customer service associate, delivering, retail sales associate, sales associate, venta

Job Expires: 2020-12-16
Apply You will be redirected to Advise Insurance Agency's preferred application process.

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