Marketing Operations Analyst - SQL at Zendesk in San Francisco, California


San Francisco, California
October 20, 2020

You will be redirected to Zendesk's preferred application process.

Marketing Operations Analyst - SQL (SF or Remote)

Job Description

The Marketing Operations Analyst is a key role that will help drive insights to inform key business decisions!
You will own analyses for business insights, problem solving to inform business decisions, supporting the field with data, and reporting. This will help us understand the customer journey, operations success, and business impact through data. What you will be doing.
Support marketing team use cases by building and maintaining SQL queries leveraging data in our enterprise data warehouse (EDW)Solve data gaps and anomalies within our curated EDW data sets.
Develop appropriate recommendations based on data analysis (e.g. why Lead quantity/quality is going up/down, volume spikes, etc.)Build reports and dashboards that will provide data to our Marketing and Sales leadership teamAct as an SME for our EDW data.
Process marketing and sales generated tickets.
Retrieve and analyze data using SQL and Excel/Google Sheet.
Build reports and dashboards (Salesforce and/or Google Data Studio)Execute ad-hoc analysis or data pull requests.
Support regional or global programs requiring intensive data investigation.
Provide executive level summaries for C-level leadership.
What you bring to the role3+ years of B2B Marketing Operations or Sales Operations experience, preferably at an Enterprise or SaaS companySTEM (Science, Technology, Engineering, Mathematics) Degrees or equivalent working experience in data analytics or data science.
Advanced SQL skills.
Google Big Query and/or Google Data Studio a plus.
Intermediate Excel/Google Sheets experience.
Pivot tables, v-lookups, index match, etc. Salesforce report and dashboard building experience is a plus.
Solid understanding of the concepts of relational databases.
Ability to document and understand how data flows from production systems through ETL processes to an enterprise data warehouse and into your analysis.
Demonstrated problem-solving, critical thinking, and analytical skills.
Strong time management and organizational skills.
Strong quantitative skills including the ability to analyze and interpret data, with accuracy.
Ability to quickly respond to requested changes and identify process improvements.
Ability to manage ambiguity, work independently, and be able to chart direction of projects.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products.
Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what we do in the community?
Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.
Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.

Job Summary

Job number: R13318Date posted : 2020-07-18Profession: Sales & Sales Leadership.
Employment type: Regular


You will be redirected to Zendesk's preferred application process.

Job Expires: November 19, 2020

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