Lead Engineer - Federal - , VA at Lumen in Herndon, Virginia

Lumen

๐Ÿ“Œ Herndon, Virginia
๐Ÿ•‘ November 24, 2020
๐Ÿท๏ธ OTHER
๐Ÿท๏ธ Engineering
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Lead Engineer - Federal - Herndon, VA

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Lead Engineer supports the Diplomatic Telecommunications Service Program Office (DTS-PO). S/he is a member of a small, customer-dedicated team responsible for implementing and operating global telecommunications networks.
Responsibilities range from hands-on configuration of MPLS and SONET/SDH services to design and management of performance monitoring solutions.
The Lead Engineer reports to the Program Manager. Work location is work from home with needed ability to be in Herndon, VA or Denver, CO as needed, with occasional travel to customer sites.

The Main

Responsibilities


- Serve in customer facing role:

1. Demonstrate professionalism and technical capabilities with customers

2. Provide technical presentations and/or discussion with customer engineering and operations staff

- Apply experience in international telecommunications technologies:
IP (VPLS & MPLS), transport/private line and customer premise equipment

- Facilitate installation, configuration, test, activation/acceptance and maintenance of all telecommunications equipment within specific government facilities

- Write and implement complex router configurations for IP (L2/L3) services

- Facilitate design, implementation and on-going operations of performance monitoring solutions

- Contribute to project status meetings and updates

- Produce Method of Procedure (MOP) documentation to coordinate work being done by others

- Collaborate with Sales Engineering team for engineering and architecture design support of international networks

- Serve as member of the Public Sector International Team providing international guidance and escalation support; includes building and stewarding relationships with international carriers, as well as resolution of occasional international escalations for other customer program offices

- Network Operations:

1. Possess a complete understanding of Layer 1-3 network topology to include fiber, power, ISP, OSP, equipment, signal flow, etc.

2. Provide hands-on Tier 3+ support for the NOC; engage and facilitate assistance of advanced technical teams when necessary

3. Understand complex circuit theory to assess problems and facilitate repair

4. Evaluate planned maintenance activities to determine potential impacts to customer capabilities

5. Evaluate faults and provide trend analysis

6. Participate in post incident analysis and process improvement

- Work with vigilance to proactively identify network vulnerabilities; raise issues with the program team for resolution

- Working knowledge of software such as MS Office, Visio, Access, SFA, Splunk

- Proficiency with remote team tools: teleconference, video conference, shared online work spaces

- Bachelors degree in Engineering or related field or equivalent experience

- Five or more years applicable IP operations / engineering experience; previous experience with government agencies is valued

What We Look For in a Candidate

• Background in transport technology is valued
• Certifications such as CCNA, JNCIA, ANRS, Network+, Security+ are highly valued
• Occasional travel and irregular hours
• US citizenship
•Current US Government Top Secret clearance with SCI eligibility and polygraph may be required

Requisition #: 236124

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job duties and responsibilities are subject to change based on changing business needs and conditions.

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Job Expires: December 24, 2020

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