Help Desk Support Technician I at Excell in Louisville, KY

Excell

Louisville, KY
October 20, 2020
Apply You will be redirected to Excell's preferred application process.

Help Desk Support Technician I

eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

This Help Desk Support Tech will be working remotely on a mid-schedule beginning anywhere from 10:00 AM to 1:00 PM and ending anywhere from 6:30 PM to 9:30 PM. This schedule may include weekends.

Overview:

  • Provides support to end users on a variety of issues
  • Identifies, researches, and resolves technical problems
  • Responds to telephone calls, e-mail, and personnel requests for technical support
  • Documents, tracks, and monitors the problem to ensure a timely resolution
  • May involve the use of problem management databases and help desk system
  • Relies on instructions and established guidelines to perform the functions of the job
  • Works under immediate supervision

Qualifications

  • Entry-level to 3 years of experience in the field or related area
  • Knowledge of commonly used tech support concepts, practices, and procedures
  • Ability to follow instructions and established guidelines
  • May require an Associate Degree in a related area
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.
Apply You will be redirected to Excell's preferred application process.
Job Expires: November 19, 2020

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