Desktop Support Technician at VariQ Corporation in Washington, DC
VariQ CorporationWashington, DC
Desktop Support Technician
Overview VariQis seeking a full-time Desktop Technician to provide Tier I and Tier II end user support at the US House of Representatives in Washington, DC. The successful candidate will be assigned to a select group of member offices to serve as their primary system administrator responsible for proactive IT maintenance and technical problem solving.
Additional Information Location Washington, DC Salary Dependent upon experience Security Clearance None Available September Working Shift The candidate will be working a standard shift, 40 hours per week, Monday - Friday, between the hours of 8am
- 5pm, specific work hours to be determined upon hire.
ResponsibilitiesProvide on-going technical support to US House of Representatives offices that are using a variety of systems and software, including Windows 10 and Windows 7 operating systems, as well as some MAC OS. Administer routine maintenance on computer systems that will improve performance, reliability, security and longevity. Provide support for House offices in installing and using House-supported software, including messaging client software, word processors, web browsers, anti-virus software, and HIR-developed applications Able to interact with Executive Level Customers and management in resolving technical problems on an emergency basis Provide consulting support to the assigned member offices about the newest technologies and how they best fit the office's needs Confer with senior engineering staff to resolve more complex problems.
Qualifications3-5 years' experience providing Tier I and Tier II end user support. Flexibility to work 8 hour shift between the hours of 700am to 700pm, including some weekends. 3 years' minimum experience supportingtroubleshooting experience with current versions of Windows Operating Systems, Microsoft Outlook, and Active Directory 3 years' minimum experience supportingtroubleshooting Mobile phones, Apple iOS, Android and tablet devices At least 1 year supporting Mac operating systems, preferably versions Sierra, High Sierra, or Mojave Must have excellent written and verbal communication skills Related IT certifications preferred (CompTIA certs, Microsoft IT certs) Additional Desired
QualificationsExperience using Microsoft Deployment Toolkit for imaging workstations
ExperienceSupporting iOS and Android device using mobile device management systems, such as AirWatch and GOOD Windows 10 Professional Certification Apple Certified Support Professional (ACSP) Experience with Office 365 Cloud migration 1 year minimum supportingtroubleshooting experience supporting clients using remote access software
EducationRelated Bachelor's degree preferred (Computer Science, Information Systems, etc.) OTHER
DUTIESThis job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are subject to change at any time. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
NOTE All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
VariQ is an Equal Opportunity.
Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected class. We consider diversity and inclusiveness to be core to our culture, and central to our commitment to fostering an empowering and supportive workplace.
More Work-from-home Jobs
Uh oh! Something went wrong. Please try again.