Customer Service Rep at Randstad in Jacksonville, FL
Remote Customer Service Rep
Remote Customer Service Rep
+ Location: Jacksonville, FL
+ Salary:$13.50 per hour
+ Date Posted: Tuesday, September 22, 2020+
+ Job Type: Temp to Perm
+ Reference: AB_
job descriptionRemote Customer Service RepAre you a Call Center Agent, Helpdesk, Customer Service Rep., remote online employee, or Dispatcher that would prefer to work from HOME?
YOU may also be located ANYWHERE in the states of FLORIDA, TEXAS, TENNESSEE, and NORTH CAROLINA to work in this role. If so, we have multiple job openings for a remote, work-from-home Customer Service position working for a large Healthcare transportation provider. You'd be verifying patient insurance over the phone and then scheduling medical transport to and from medical appointments, imaging, infusions, or kidney dialysis. This is a full-time opportunity with a very stable and busy company. We are looking to onboard quite a few remote employees that have at LEAST ONE CONSISTENT YEAR of prior Call Center, Customer Service, Dispatch, or Technical Helpdesk experience. We offer a fully paid 3-week training program that operates M-F from 9:00am to 6:00pm and then people are migrated onto a regular working schedule from there. Full
- Time Monday -Friday We have THREE schedules to choose from: 8am
- 5pm, 9am
- 6pm, 10am
NO NIGHTS, NO WEEKENDS. Everyone will get a 1-hour lunch break. Pay is $13.50/hour What you need to be qualified for this role:
- A personal computer or Laptop (no tablets, iPads, Chromebooks or Notebooks)
- Must be able to connect ethernet (hard-wire) cable directly to your high-speed internet modem in your home. Wi-fi will not be enough.
- You need a USB Headset and Webcam
- Computer must have Windows 8 or better for its operating system
- A quiet and professional location to work remotely in
- Prior Call Center, CSR, Dispatch or Helpdesk employment for at least ONE CONSISTENT YEAR -You'll need to be computer proficient. There will be multiple platforms to learn and toggling between screens
- Good data-entry
- Ability to FOLLOW THE HIRING PROCESS. We are on specific deadlines.
- Must pass a full federal and multi-state criminal background check and a lab-ordered 10-panel drug screen prior to starting the position
- No absences or time off for the first 30-days of working. This is critical to get through the training program If this sounds like YOU and you'd like the opportunity to work remotely from home, we can help get you into this role!!
Our recruiters are very skilled and know what we need. If you can cooperate with them and the onboarding process, we'd love to have you as a Remote Customer Service Representative!!
Please upload your resume so we can reach out to you!!Responsibilitiesremote CSR
The essential functions of this role include:+ working in a smoke free environment.
Skills+ Customer Service
+ Active Listening
+ Telephone Etiquette
Skills+ Basic Computer
+ Technical Computer Skills (2 years of experience is required)
+ Toggling through screens (1 year of experience is required)
+ Using multiple online platform (1 year of experience is required)
+ Healthcare scheduling (1 year of experience is preferred)
+ Dispatch or trans. scheduling (1 year of experience is preferred)
+ Call Center Experience (1 year of experience is required)
Education+ High School (required)
Qualifications+ Years of
+ Experience level: Experienced.
Working hours: 8 AM - 5 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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