Customer Service Β» UnitedHealth Group

Customer Service at UnitedHealth Group in Phoenix, AZ

πŸ“Œ Phoenix 🏷️ Other πŸ•‘ 2021-07-27
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You will be redirected to UnitedHealth Group's preferred application process.

Customer Service Manager - Remote

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
SM Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like United.
Health Group . Now, you can take advantage of some of the best resources and tools in the world to help serve our members. You'll play a leadership role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Training will be conducted virtually from your home. All Telecommuters will be required to adhere to United.
Health Group's Telecommuter Policy.

Primary Responsibilities

Manage and be accountable for professional employees and/or supervisors Coordinate and supervise daily/weekly/monthly activities of team members Set priorities for the team to ensure task completion and performance goals are met Coordinate work activities with other supervisors, managers, departments, etc. Identify and resolve operational problems using defined processes, expertise and judgment Provide coaching, feedback and annual performance reviews as well as formal corrective action This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

High School Diploma / GED (or higher) 3 years of customer service or call center experience, preferably as a supervisor, business manager or workforce manager 2 years of leader/supervisor experience within an organization Proficiency with Microsoft Excel, Microsoft Word and Microsoft Outlook (able to create, modify and send documents) Dedicated work area established that is separated from other living areas that provides information privacy Ability to keep all company sensitive documents secure (if applicable) Residing in a location that can receive a high-speed internet connection (additional information on United.
Health Group approved internet providers and restrictions will be provided)

Preferred Qualifications

Associate's degree (or higher) Knowledge of call center systems such as CMS, IEX, CTI and TCS Understanding of call center performance metrics and measurements Careers with United.
Healthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture?
United.
Healthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.
SM Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UH
G offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Military & Veterans find your next mission: We know your background and experience is different and we like that. United.
Health Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the United.
Health Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet Diversity creates a healthier atmosphere: United.
Health Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. United.
Health Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service representative, customer service, CSR, United.
Health Group, call center, United.
Healthcare, health care, healthcare, office, phone support, training class, customer service advocate, customer service rep, Manager, Management, Supervisor, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, RPO

View Application

You will be redirected to UnitedHealth Group's preferred application process.

You will be redirected to UnitedHealth Group's preferred application process.

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