Customer Service Β» PSG Global Solutions

Customer Service at PSG Global Solutions in Phoenix, AZ

πŸ“Œ Phoenix 🏷️ Other πŸ•‘ 2021-07-31
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You will be redirected to PSG Global Solutions's preferred application process.

Customer Service - Remote - $14.50 Plus Benefits

The Opportunity

We're looking for a Customer Service
- Remote - $14.50 Plus Benefits , working in the BPO

industry in

Phoenix, Arizona .Position Purpose: In this work-at-home role, you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members or customers. We offer medical, dental, vision, and 401K benefits as well as earned PTO. We also offer a referral bonus for all employees, equating to up to $400 in earnings potential. Salary is $13.50/hr training, and then up to $14.50/hr in production. We're looking for a Remote Work From Home / Customer Service Representative, working in the BPO industry remotely anywhere in Arizona.
+ Handles a high volume of incoming calls.
+ Gathers customer information, assesses and fulfills customer needs.
+ Educates customers regarding products and services.
+ Utilizes and navigates multiple systems simultaneously.
+ Resolves customer issues via one call resolution guidelines and/or escalated process.
+ Meets or exceeds company and client performance metrics.
+ Maintains a balance between company policy and client benefit in decision making.
+ Evaluates and identifies opportunities to drive process improvements that positively impact our client and its customers.
+ Dispositions calls, complies and generates report as required.
+ Accepts and embraces changes within the current business environment.

Our Client

Our client is a top-rated and growing global outsourcer. Specializing in customer experience, product support, and automation. In offices and homes (#work-at-home) around the world. Huh!?!
Well, youll get this!
They have a 4+ Glassdoor rating. And 91% of employees recommend them to friends. Check out this opportunity. You will find a big family. And an award-winning culture. Be recognized for your work. Championed for your achievement. Be rewarded through recognition programs, performance awards, and celebrations. Be ensured of an encouraging work environment. Be assured of opportunities for growth and advancement. You can do it!
Make things better. Develop great relationships. Have the career you want. Where you want.

Experience

Required for Your Success
+ 6 months of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience
+ Must be in the state of Arizona to qualify
+ Stable work history
+ Professional appearance
+ Strong detail orientation and excellent communication/listening skills
+ Ability to pass all skill assessments including demonstrated experience with Microsoft applications
+ Bilingual (Spanish/English) skills a plus
+ Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens
+ Strong decision making and analytical abilities
+ Ability to identify customer needs and clearly articulate products and services
+ Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
+ Highly developed sense of integrity and commitment to customer satisfaction
+ Ability to meet all attendance and dependability requirements
+ Ability to type a minimum of 30 WPM+ Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)

Details

The pay we are offering is 30,160 per year. What Do You Think?
Does your experience reflect what it takes to be successful in this role?
Do the work and challenges get you excited about what's possible?
Apply here .Not exactly?
Join Our Talent Community ( , and we'll let you know of additional opportunities.
EOE Protected Veterans/Disability

View Application

You will be redirected to PSG Global Solutions's preferred application process.

You will be redirected to PSG Global Solutions's preferred application process.

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