Customer Service Β» H&M

Customer Service at H&M in Chicago, IL

πŸ“Œ Chicago 🏷️ Other πŸ•‘ 2021-07-30
View Application

You will be redirected to H&M's preferred application process.

Bilingual Customer Service Team Lead

Spanish Bilingual Customer Service Team Lead.
TOGETHER WE MAKE IT POSSIBLE:
At H&M, we believe its possible to find what you love, space to create and room to grow.
A place you can truly belong, being truly yourself. With a team that is full of life, in a company that feels as good as it looks. At H&M, we believe its possible, because together we make it possible. As one of the worlds largest fashion retailers, we have a myriad of career paths that can mean almost anything to anyone. We are tirelessly committed to the growth and development of our people, professionally and personally. We offer endless career possibilities. From stylish Sales Advisors and Visual Merchandisers to in-the-know technology experts and business savvy planners all our employees share a great ambition and an anything-is-possible attitude. Add to that an unparalleled eye for fashion and youve got a unique workplace to say the least. With over 5,043 stores in more than 74 markets worldwide, we are continuing to grow and need the best people to keep our quality high. Our values the H&M spirit: Our values reflect the heart and soul of H&M. They define what it takes to work here and how we do things. When we interact with colleagues and customers around the world, our values ensure that we dont lose sight of what we really stand for. Individually, these values can seem like common sense, but together they form an inclusive culture that is unique and different from other companies.
WE ARE ONE TEAM.WE BELIEVE IN PEOPLE.ENTREPRENEURIAL SPIRIT.CONSTANT IMPROVEMENT.COST-CONSCIOUS.STRAIGHTFORWARD AND OPEN-MINDED.KEEP IT SIMPLE.Working together: We think of our organization as a large (and stylish) family. At the core of it all, our approach is shaped by a strong respect for each individual. This applies to every aspect of the employment from fair wages, working hours and freedom of association, to equal opportunities for growth and development within the company. Every H&M employee in the world receives fair employment, even in countries whose laws and regulations fall short of our own standards. We see diversity and inclusion as central to our organization. This means that we stand up against discrimination and harassment wherever we operate. At H&M, we endorse the open door principle, which gives every employee the right to discuss issues that matter to them directly with their leaders. Our employees also have the right to collective bargaining. We constantly strive for good relations with employees as well as employee associations and trade unions. H&M is an equal opportunity employer that does not tolerate discrimination in the workplace.

Responsibilities

Conducts the feedback process with all employees. Completes on activity and the monthly talk with each employee every month. Analyze reports and maximizes key figures by coaching. Conducts the dialogue talk according to H&M dialogue talk process. Conducts salary talk lined to the goal interview. Plans and carries out team meetings. Implements overall goals and creates suitable goals together with the team. Works with group dynamics to create an efficient team. Identifies talents for the future. Does an analysis of the business situation before approving changes in the schedule. Plans and organizes the department as needed. Ensures that all safety routines are being followed. Plans and works towards goals together with the management team. Works together with team to ensure that all work areas, desks, and break areas are clean and well maintained. Financial Accountability: None Minimum Candidate

Qualifications

Bachelors Degree or equivalent years of experience. At least 2 years of supervisory experience, retail management or call center a must. Must have strong communication skills. Fluency in both written and spoken Spanish. Competencies: Ability to lead and motivate a team. Ability to think independently, solve problems, recommend solutions, propose new routines and make decisions. Good organization and time management skills. Takes own initiative by seeking proactive solutions to problems. Computer literacy, specifically all MS programs for Windows (Excel, Word, Outlook, etc...).Strong current and working of knowledge H&Ms customer service policies preferred. Previous training background desirable. Basic computer skills, such as browser navigation, software interaction and data entry are needed. Job Status: Salaried, Non
- ExemptEEOC Classification:
OFM#LI-USAll your information will be kept confidential according to EEO guidelines.

View Application

You will be redirected to H&M's preferred application process.

You will be redirected to H&M's preferred application process.

More Work-from-home Jobs

πŸ“Œ Las Vegas, Nevada πŸ•‘ 2021-07-30 12:09:48

Customer Service

Apply

πŸ“Œ Lexington, Kentucky πŸ•‘ 2021-07-30 09:31:50

Customer Service

Apply

πŸ“Œ Los Angeles, California πŸ•‘ 2021-07-30 12:15:01

Customer Service

Apply

πŸ“Œ New Orleans, Louisiana πŸ•‘ 2021-07-30 12:22:59

Customer Service

Apply

πŸ“Œ Bayonne, New Jersey πŸ•‘ 2021-07-30 10:05:05

Customer Service

Apply

Uh oh! Something went wrong. Please try again.
We were unable to find any more job. Have you tried changing your search keywords?