Customer Experience Representative at Evercommerce in La Crosse, Wisconsin

Evercommerce

La Crosse, Wisconsin
October 22, 2020
Customer Service
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REMOTE Part-time Customer Experience Representative

Guild.
Quality is looking for part-time Customer

Experience

Representatives (CERs) to join our team!
This role can be done remotely and is approximately 20-25 hours per week during the following times: Monday - Friday 9:00am
- 11:00pm, Saturday 11:00am
- 9:00pm. Our surveyors start out at $
8. 00/hr with the ability to earn more with tenure and performance. Required Equipment: Must have access to a desktop or laptop computer (a tablet will not work for this role) Must have access to reliable internet About Us: Guild.
Quality, an EverCommerce company, is the nation's leading provider of customer satisfaction performance measurement tools for the home improvement and home services industry. We provide a robust and automated customer survey plus real-time trend reports and promotional tools to over 2,500 members. Guild.
Quality's family of companies includes Best Pick Reports and Five Star Services, two leaders of the home services industry, connecting homeowners in need of home service projects with independently researched and recommended local home service providers. Where: Our office is in Midtown Atlanta, but our CERs work remotely. This position offers great flexibility. You will need to provide your own computer and candidates must have a quiet work environment with a secure internet connection that is not shared. What you'll be doing: Our surveyors are brand ambassadors for both our company and our member clients. Our survey team has conversations with homeowners to assess their satisfaction level in working with their builder, remodeler or contractor. As such, our surveyors must have a friendly, professional disposition and enjoy interacting with people on the phone. Previous experience in customer service is a plus. Each Surveyor will be provided a phone script to follow and is responsible for accurately recording responses to the survey questions. Desired

Skills

&

Experience

Friendly, professional disposition Verbal and written communication skills Listening skills Knowledge of customer service principles and practices Ability to type a minimum of 50+ words per minute Strong phone presence Comfortable working with technology applications Great understanding of English grammar Adaptability and flexibility Work Environment/Culture/Benefits We're profitable and growing rapidly. We have very few meetings, but lots of communication. We're open-book. That means everyone has a clear understanding of how the business is performing. We don't monitor sick days or vacation days. When someone needs time off, they take it. Regardless of the job description and requisite skills, we only hire folks that are motivated, friendly, and team-oriented. Our Values Deliver value in every interaction Don't be afraid to make a mistake Don't just keep doing it: do it better Do everything with integrity Always be authentic and transparent Have fun while working hard Know the "why" We are better together Our

Mission

We strive to elevate the home services, contracting, and building industries by creating trust and fostering remarkable experiences between homeowners and quality professionals. EverCommerce is an equal opportunity employer that values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are looking for a company that is truly focused on empowering small businesses with superior technology, come join a company that rewards authenticity and supports energy with a passion. Apply for This Job

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Job Expires: November 21, 2020

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