Collector at American Recovery Service in Thousand Oaks, CA
American Recovery ServiceThousand Oaks, CA
Mid-sized Thousand Oaks financial services company seeks bright and articulate person with strong negotiations skills.
The ideal candidate will possess and demonstrate the following:
Ability to handle high call volume, inbound/outbound
Ability to adhere to all state, federal, regulatory and client guidelines
Excellent written and verbal communication skills are a must
Minimum of 1 year collections, telemarketing, sales, or call-center experience preferred.
Previous skip-tracing and/or research experience a plus.
Duties of a collector include, but are not limited to:
Utilize collection demand scripts; and adapt scripts as necessary in order to negotiate/resolve disputes and/or challenges;
Research accounts with state and federal regulatory bodies to verify/locate responsible parties;
Maintain an active inventory of no less than 250 accounts while consistently achieving monthly collection goals;
Use collection systems and technology to monitor, notate and schedule accounts for collection activity;
Investigate, evaluate, and analyze data in order to determine debtor's ability to pay;
Adhere to assigned work schedule and hours;
Attend and participate in all training classes and or meetings requested by management.
Bilingual preferred: Spanish.
Flexibility to work from home.
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