Client Services Technician I at St. Joseph's College, New York in Brooklyn, NY

St. Joseph's College, New York

๐Ÿ“Œ Brooklyn, NY
๐Ÿ’ฒ $40,000 - $44,000
๐Ÿ•‘ January 14, 2021
๐Ÿท๏ธ Full Time
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You will be redirected to St. Joseph's College, New York's preferred application process.

Client Services Technician I

St. Joseph's College is looking to fill a full time evening (2-10pm Tuesday
- Friday) and Saturday (8am
- 4pm) position on our Brooklyn campus. Technician will be responsible to provide technical (both hardware and software) support to computer clients of St. Joseph's College. Answer questions or resolve computer problems for clients in person, via telephone or through remote software. Essential Functions include but are not limited to the following Answer user inquiries regarding computer software or hardware operation to resolve problems. Troubleshoot hardware and software problems by identifying, documenting and resolving issues. Troubleshoot, support and maintain Audio.
Video equipment. Install and perform repairs to hardware, software, peripheral equipment following design and installation specifications. Set up equipment for employee or student use, performing hardware imaging and ensuring proper installation of cables, operating systems, or appropriate software. Participate in creation or maintenance of IT standards and procedures. Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities within the ticketing system. Read technical manuals, documented procedures, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Confer with staff, users, and management to establish requirements for new systems or modifications. Document instructions and procedures for proper install of new software. Refer major hardware or software problems or defective products to vendors or technicians for service.

Qualifications

Training in vocational school, related on-the-job experience, or an Associatersquos degree. Two or more years of work-related experience. Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Knowledge of principles and processes for providing customer service. Strong telephone and interpersonal contact skills required. Excellent communication and documentation skills with attention to details and quality. Ability to manage multiple tasks and set priorities with little supervision. Ability to work remotely from home when required.

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Job Expires: February 13, 2021

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