Call Center Β» Gainwell

Call Center at Gainwell in Topeka, KS

πŸ“Œ Topeka 🏷️ Other πŸ•‘ 2021-07-31
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Call Center Representative

Job Description

Job

Description

Essential Job Functions Responds to in-bound customer calls (typically 60 per day). Documents call history with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds in a timely manner. Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of and includes proper documentation. Performs data entry and matches documents to appropriate accounts to ensure up-to-date and accurate information. Interfaces with team members, management, and customers.

Qualifications

High School diploma or G.E.D. Two or more years of customer service with heavy phone experience Proficient computer skills with MS-Office and working with multiple databases in a Windows environment. Knowledge of CRM highly desired \u2013 Microsoft Dynamics is a plus Skilled in the use of help desk software preferred Medical knowledge or healthcare background a plus Other

Qualifications

Business and analytical problem-solving skills Communication skills Ability to work independently Ability to follow oral and written directions

Work Environment

Our location is in Topeka, Kansas; initially work is remote and then will return to on-site First shift with start times between 7:30 am and 8:30 am (Monday - Friday) Office environment

View Application

You will be redirected to Gainwell's preferred application process.

You will be redirected to Gainwell's preferred application process.

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