Business Analyst, IT at Synergy Computer Solutions in North Chicago, IL

Synergy Computer Solutions

๐Ÿ“Œ North Chicago, IL
๐Ÿ•‘ January 27, 2021
๐Ÿท๏ธ Other
๐Ÿท๏ธ ERP software
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Business Analyst

Business Analyst North Chicago, IL 12 Months Contract

Responsibilities

Provide telecommunications expense management (TEM) expertise amp support to BTS Infrastructure Technology areas responsible for Network Infrastructure Design.
Wide Area Network (WAN), Border Network.
Remote Access Services and Global Telecommunications services. Assure the timely receipt and payment of 100 monthly invoices to avoid any interruption or termination of service amp to limit late payment feescharges. Field questionsinquiries from multiple telecom carriers related to payment related issuesmatters. Access telecom carrier portals to obtain informationcopies of invoices amp act as organization administrator to create user profiles for other individuals. Verify that all telecom carriers are reflected and setup in internal systems and request adding or modifying as needed to ensure PO creation amp invoice payment processing. Ensure that telecom carrier payment remit information is reflected in internal systems to ensure the receipt of payments. Assist in managing process with outsourced TEM provider and field questions amp requests. Provide information, support amp assistance to the major telecom carriers as a business partner. Review month carrier Accounts Receivable reports to main an AR score of 97 so eligible for contractual credits. Participate in TEM provider amp carrier operations meetingscalls amp internal customer departmental staff or other meetings. Pursue credits from telecom carriers for achievement of operational marcspend or due to billing related issues. Coordinate monthly billing issues review meeting as a effort to minimizereduce the number of billing issues or length of time to resolve billing issues. Contest inaccurate charges invoiced by submitting a billing inquiry or dispute with telecom providers and ensure resolution. Share internal processes with outsourced TEM provider and providecoordinate input for procedure documentation (Run Book). Identify areas for improvement and offer solutions to streamlineenhance capabilities of internal processes and systems. Participate in carrier governance matters as related to MoveAddChange.
Delete (MACD) activities amp the impact to the circuit order form. Provide circuit amp pricing information to BTS Network Architects.
Engineers and VMO area upon request Work with coordinator to provide account and invoice information amp Purchase Order Spend to Network Manager ampor Project Manager to use for budget tracking purposes or to require a Purchase Order Change Notice (POCN). Liaise with numerous internal areasdepartment such as VMO, Purchasing, Accounts Payable, Finance, Tax, Enterprise Applications. Perform special request for inventory amp billing management as required.

Qualifications

At least 5 years combined business, administration experience, preferably in a technical environment Excellent communication amp organizational skills are required. Ability to communicate effectively verbally and in writing. Ability to identify and coordinate issue resolution utilizing standard procedures processes tools. Strong customer service orientation. Must have Strong Excel skills (will need to know pivot tables, lookups for analysis and comparisons of up to 40,000 lines of data). Finance andor accounting experience. Must be detail oriented. Share resume to

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Job Expires: February 26, 2021

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