appraisal customer service rep at Appleone in Simi Valley, CA
AppleoneSimi Valley, CA
appraisal customer service rep -
Appraisal coordinator needed for company in Simi Valley who manages nationwide appraisal orders for lenders, credit unions, mortgage companies, banks. Remote position Responsible for placing and tracking appraisal orders through the appraisal management system, monitoring assignments, and facilitating the return delivery of completed assignments from the appraiser to ensure the file is processed accurately and in a timely manner.
ResponsibilitiesAssign and track appraisal products ordered by clients. Ensure established Service Level Agreements (SLAs) are reached and reports are delivered in a timely manner. Input accurate product fees and ensure fee variances are reasonable. Capture and Authorize credit card payments for appraisal orders and ensure appraisal balances due are collected prior to report delivery to client. Plan, coordinate and track the pipeline of appraisal orders utilizing reports and your queue. Provide and maintain a high level of customer service to clients and appraisers. Effectively communicate order status with clients. Ability to resolve and communicate information regarding appraiser & market level issues. Manage all appraiser communications on behalf of clients and update communication logs within delivery platforms. Adherence to department policies and procedures. Please contact Lois Martin AppleOne Simi Valley AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.
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