Account Manger Client Services Telecommute at United healthcare Group in Hartford, Connecticut

United healthcare Group

Hartford, Connecticut
October 20, 2020
Customer Service
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Account Manger Client Services US Telecommute

Energize your career with one of Healthcare's fastest growing companies.
You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, United.
Health Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make United.
Health Group a Fortune 6 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
Account Manager Client Services manages ongoing contract relationships and service delivery to clients for one or more accounts. Acts as outward - facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts. Builds relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day - to - day service delivery. Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs.
This function includes employees who are in dedicated on-site service roles. Jobs in this function may work closely with sales on renewals and upselling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales. Account management jobs focused primarily on relationship and service management belong in this family; jobs with significant sales responsibilities or sales-related incentives (including 'OTH' plans) belong in a sales band.
What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid
- 19 Resources Page at:

Primary Responsibilities

* Manages ongoing contract relationships and service delivery to clients for one account with multiple lines of business
* Performs systems analysis to determine source of technical issues, and act as liaison between external clients and internal departments to resolve these issues
* Acts as outward - facing, dedicated resource with direct client contact for complex account
* Builds relationships with pharmacy department and serves as the primary point of contact for overall and day - to - day service delivery
* Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
* Jobs in this function may work closely with sales on renewals and up - selling
* Account management jobs focused primarily on relationship and service management belong in this family; jobs with significant sales responsibilities or sales - related incentives (including 'OTH' plans) belong in a sales band
* Ownership of complex client issues, driving quick and lasting solutions
* Exceeds all assigned KPI goals and expectations
* Uses good judgment, integrity, confidentiality and professional conduct at all times
* Exemplifies commitment, discipline and a solid work ethic to manage multiple challenges and exceed client expectations
* Exhibits detail orientation and is adept at organizing multiple tasks, data points, requests and issues
* Exhibits effective written and verbal communication skills
* Meets with clients on a regular basis to build rapport, present analytics on program outcomes, reinforces value of services provided, ask probing questions to identify other client opportunities, answers contract questions and coordinates responses to issues that may involve other internal departments
* Identifies deliverables and manage to due dates
* Complete service requests to translate customer needs and requirements for OptumRx's product support and development team You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications


* High School Diploma / GED (or higher)
* 2+ years Client relationship management and / or Account Management experience
* 1+ years of experience working with Rx Claims adjudication
* 1+ year of Commercial and Exchange experience
* Intermediate proficiency within Microsoft Excel (data entry, sort / filter) and Cognos reporting
* Prior experience gathering client requirements
* Prior experience explaining client requirements to internal partners
* Ability to Travel 25%
- 40% to visit clients.

Preferred Qualifications


* Knowledge of Medicare Part D
* Advanced understanding of PBM industry, OptumRx systems and software knowledge (RxClaim, Mail systems, etc.)
* Pharmacy Tech Certification.
Soft

Skills


* Strong oral and written communication
* Experience prioritizing and meeting deadlines
* Consistently meet or exceed key performance indicators.
OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.
If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life's best Diversity creates a healthier atmosphere: United.
Health Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
United.
Health Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: Client Management, Account Management, RX Claims, Reporting, Cognos, Excel, Commercial / Exchange

Job Details

* Requisition Number
* Job Title Account Manger Client Services
- US Telecommute
* Job Family Sales Support
* Business Segment OptumRx Job Location Information
* Hartford, CT United States North America
* Other Locations Tampa, FL Dallas, TX Phoenix, AZ Minneapolis, MN Additional Job Detail Information
* Employee Status Regular
*

Schedule

Full-time
* Job Level Individual Contributor
* Shift Day Job
* Travel Yes, 25 % of the Time
* Telecommuter Position Yes
* Overtime Status Exempt

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Job Expires: November 19, 2020

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