at TDS Telecom in Scottsdale, AZ

πŸ“Œ Scottsdale 🏷️ Full Time πŸ•‘ 2021-07-30
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Manager

Manager
- Field Services Job Locations US-MT-Billings ID 2021-17386 Company TDS Telecom Overview The Manager
- Field Services is responsible for providing functional leadership and direction to all Field Service Technicians, FST Network, FST Network Specialist, Senior FST Network Specialist (where applicable), Supervisor
- Field Services (where applicable), and Field Services Assistant (where applicable) in the assigned TDS Field Services market/markets. Strong focus on the team's ability to provide premier customer service and technical expertise while exhibiting a high level of professionalism in all internal and external interactions.
TDS Telecommunications LLC (TDS Telecom/TDS) delivers high-speed internet, TV entertainment, and phone services to nearly 1,000 rural, suburban, and metropolitan communities across the U.S. With
1. 2 million connections, TD
S is a rapidly growing technology company. Powered by fiber-optics and new industry-leading technologies, TD
S delivers up to 1 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services.
TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com.
TDS Telecom, headquartered in Madison, Wis., employs 2,900 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000 company. Founded in 1969, TDS Inc. employs 9,100 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service.
TDS Inc. has been named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdsinc.com.

Responsibilities

Ensure compliance with all TDS policies, processes and procedures.
Provide leadership to direct team and all other teams involved in Network growth and maintenance activities that creates and maintains a challenging and rewarding environment.
Direct activities necessary for the proper maintenance of all TDS network equipment and other company assets.
Maintain good working relationships with all adjacent teams.
Assist the Manager
- Market Implementation in executing plans and /or processes tied to our overall business plan that will ensure high quality service is delivered to all TDS customers. Ensure team maintains proper understanding of TDS' goals and is coached through process improvements as those needs arise. Management point of contact for all TDS network equipment and customer related issues in specific market(s)

Qualifications

Required Qualifications.
Bachelor's Degree or higher OR 4+ years professional work experience5+ years' experience in the telecommunications industry4+ years in a supervisory role.
Must have and maintain a valid driver's license.
Other Qualifications.
Strong technical background a plus. Should include an understanding of telephony including: Class 5 switching, copper and fiber optic outside plant practices, trouble shooting, common equipment installation and maintenance practices.
Lightwave transmission system experience preferred. Solid understanding of SONET theory and operation.
Extensive knowledge of fiber restoration practices and procedures Solid understanding of OSHA safety requirements and guidelines Must be able to coach a team of direct reports and team of contractors during emergency conditions such as switch outages and cable breaks Must be available to work off hours when situations dictate Ability to manage multiple tasks while maintaining a positive attitude is a must.
Excellent problem solving skills, strong leadership ability and interpersonal skills a must.
Must possess a sense of urgency and a "can-do" attitude. Customer Focus Management and /or Total Quality Management training will be considered a plus. Must enjoy working with people and team building (i.e. teaching, coaching) Computer proficiency required.
Must be able to multi-task and maintain a sense of urgency related to each separate issue.
Must be able to handle stressful network outages, and/or customer impacting situations in a calm manner.
Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
Physical Demands and Work Environment.
While performing the duties of this job, the employee is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The employee regularly communicates with customers. The employee is frequently required to move about and reach for items. The employee may occasionally lift and/or move up to 25 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Benefits

As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here. At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!
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